FAQs

When can I expect to receive my items?

After being purchased, every item is manufactured and shipped from our facility in one business day. Then, regular shipping schedules are in effect. To see your shipping details and lead time, click the tracking link in your email confirmation. Due to local customs laws, international orders may take longer to deliver.

If your order hasn't arrived within the anticipated lead time, please send an email to Contact@lawnhq.com.

Where's my thing?

By clicking on the tracking details link in your shipping confirmation email (which you will receive when your product ships), you can check the status of your order. Additionally, you can just enter your order number in the "track packages" link found in our website's support section.

Which payment methods are accepted?

Visa and MasterCard are among the major credit and debit cards that we accept.

Are pre-paid gift cards accepted?

No.

Do you offer international shipping?

At this time, we only ship to the United Kingdom.

What's causing your page to not load?

In order for us to address your problem as soon as possible, please email us at Contact@lawnhq.com.

What's going on if I keep getting an error message?

In order for us to address your problem as soon as possible, please email us at Contact@lawnhq.com.

I just realized that I accidentally selected the incorrect size; could you please correct this?

As soon as you realize you have made a mistake, please get in touch with us. We can make the change if we identify the problem before the item is put into production. Keep in mind that we want to ship your product as soon as possible, so move quickly!

I just realized that the shipping address I entered was incorrect. What ought I to do?

As soon as you realize you have made a mistake, please get in touch with us. We can make the adjustment if we discover the problem before the item ships. If not, we'll have to wait for the item to be sent back to us.

What is your policy regarding returns and exchanges?

Instructions for Return
Please email us at Contact@lawnhq.com within 60 days of delivery if you would like to return an item. Pack the goods safely in the original packaging that was included with the purchase. All items must be returned undamaged. Please get in touch with customer service if the item you received is defective.

Trade
Please email us at Contact@lawnhq.com to arrange a product exchange, and we will take care of it for you.

What would happen if the item was "Returned to Sender"?

We will ship the package to you for free if your order is returned to us after being marked as "undeliverable."

What occurs if my item is broken?

We will replace your item at no extra cost if it has any flaws or mistakes on our end. It is not necessary to return the damaged item. We will give you a refund or send you a similar item of your choosing if we are unable to replace the product because of inventory problems.

What should I do if my product is defective or I received the incorrect one?

We sincerely apologize if this occurs. Tell us your order number and how we went wrong by sending an email to Contact@lawnhq.com. We'll look after you and pay for everything you need to get the right product. If you return that item to us, we will send you a replacement and cover the cost of shipping. We all make mistakes because we are only human. We'll make sure the problem is fixed as soon as possible!