FAQs

1. What materials are used in your shed?

We use Timber and are eco-friendly; one of our missions is to respect natural

2. How do I care for my Lawn HQ products?

To keep your products looking their best, we recommend the following care tips:

• Avoid exposing your products to water and chemicals.
• Store your products in a cool, dry place away from direct sunlight.
• Clean your products with a soft, dry cloth to remove any dirt or oils.

4. How do I place an order?

To place an order, browse our collection and select the product (lawn mower, shed, chainsaw, leaf blower, etc.) you wish to buy. then add the item to your cart. Proceed to checkout, fill in the required information, and complete your payment.

5. What Payment Method Do You Accept?

We accepted most payment method, from Credit Card, Debit Card, Visa, MasterCard, Amex, Discover, and Google Pay.

6. How Long Does Shipping Take?

We offer standard shipping, which takes 1–3 days to deliver. To know more about shipping, please visit our “Shipping Policy” page on the website.

7. How can I track my order?

Once your order is shipped, you will receive an email with the tracking information. You can use this information to track your package. 

8. What is your return and exchange policy?

To know more about returns and exchanges, please visit our “Refund and Return” page on our website.

9. Do you ship globally?

No, we don’t ship outside the United Kingdom.

11. Do I need to charge the battery in my ride-on mower or does it self-charge?

Unlike a car battery, most ride-on mower batteries do not generate enough charge when in use to adequately recharge the battery. Therefore, it is necessary to recharge the battery regularly. Most ride-on mowers come with a charger; check with your dealer or manufacturer if you do not have one.
It is important to regularly charge the battery, especially over winter or when not in use for long periods of time. Check your manual for recommended maintenance for your ride-on mower battery.

12. How should I store my lawnmower for winter?

• If you have a petrol lawnmower, we recommend completely draining the machine of fuel. Petrol starts to go stale after 60 days from purchase, winter, and the carburetor, and if left in your mower over winter, could damage the carburetor and engine, causing your mower not to start when you get it out again next year. Read our draining fuel guide on how best to remove this.
• Unlike petrol, we advise topping up the oil in your mower or changing it and adding fresh before storing your mower away. Make sure to use the correct type of oil for your mower.
• Remove any batteries from your lawnmower and store indoors in a cool, dry place. This includes batteries for quick electric start engines. Remember to charge them regularly to keep them healthy.
• Give it a good clean! Remove any dirt or debris from your mower, paying close attention to the underside of your mower and blade. If left it may be harder to remove this in the new year making your mower less efficient and resulting in an inferior cut. Many modern models have a washing deck link so you can simply attach your garden hose and clean the underside. Avoid using pressure washers on your mower as the high pressure can damage it. Make sure your mower is completely dry once cleaned to avoid rusting.
• If your mower is a petrol model, make sure to store it flat on ground level and not upright or hanging on a wall to avoid oil spilling and flooding the engine.
• Never hang a lawnmower from its handlebars as generally mower handles are not designed to carry the weight of the mower and will bend or break. Most modern models have folding handlebars to help with storage space and some lawnmowers are also designed to be folded down and stored upright or on a wall. Check your manual or with your manufacturer on how to best store your model.
• Lastly make sure the shed or garage you are storing your mower in is dry and leak free. We recommend also covering your lawnmower to help protect it. Lawn mower covers for both walk-behind lawnmowers and garden tractors are available from most lawnmower manufacturers and dealers. You could also use an old blanket or bedsheet if it is clean and dry.
• Do not forget to book your mower in for servicing before Spring arrives.

13. How long should my battery last in my battery powered mower before it needs replacing?

The life of your battery will vary depending on the spec of the battery, how often it is used, and how well it is maintained.
Modern lithium-ion lawnmower batteries should typically last for around 600 cycles, which equates to approximately 7 years of domestic use. It is important to regularly charge your batteries, especially when not in use for long periods of time, such as winter. Over winter, we advise removing your batteries from your mower and storing them indoors in a cool, dry place, recharging regularly to keep them healthy.

14. My grass collector keeps falling apart!

• If it is a plastic clip-together model, make sure each part is correctly and fully clipped together (check your manual and assembly YouTube videos for help)
• If your collector is a canvas bag model and comes with a metal frame, make sure the frame is correctly fitted to the bag—some frames are designed to be secured with screws and washers to the bag—so make sure you follow the assembly instructions, especially if you have any parts left over.
• Check the bag is not inside out—check the seams are on the inside and any logo is on the outside of the bag.
• Check that the seams are not split, or in the case of a plastic collector, none of the clips are broken. This will need replacing if it is broken or torn.
• A correctly assembled grass collector should not fall apart; check your manual for assembly instructions or contact your manufacturer or dealer for further assistance.

If you are not confident enough to do this yourself, your local dealer should be able to help you with this.

15. My lawn mower is not picking up grass!

• Check that the mulching plug (if your mower has this function) is not in place. The mulching plug blocks the grass chute to allow you to mulch and needs to be removed to collect grass via the chute. Mulching plugs are easy to remove; check your manual if you are unsure.
• Check the underside of your mower—clear any grass or debris from the blade and underside of your deck
• Check the grass chute is not blocked
• Check that the grass collector is correctly attached and assembled.
• If your grass collection is a fabric one, check for dry grass or debris stuck to the inside. Use a hard bristled brush and give the inside a brush—air needs to circulate through the fibers to maximize grass pick-up.
• If grass is very long, the amount of grass may be the issue. Try raising the deck and cutting the grass at a higher setting first before lowing the deck and cutting a second time to the desired length.
• If the grass is very wet it may clump and be difficult to collect. Wait for the grass to dry out before cutting.

16. My mower blade has fallen off!

It is likely that your blade boss has sheared off. The blade boss sits behind the blade and holds the blade on with two metal pins, one on either side of the center of the blade. These pins are designed to shear off and stop the blade from turning if the blade hits something hard, like a stone. They shear off to stop the blade from turning and doing more serious damage to the engine or underside of the mower. If these have sheared off, you will need to replace the blade boss.

Blade bosses are inexpensive and can be purchased from most dealers online. They are easy to fit, and your dealer or manufacturer should be able to advise you on how to do this. It is important to make sure, however, that the blade bolt is tightened to the correct torque setting; otherwise, the new blade boss may shear when you restart your mower. Your manufacturer can advise you of the correct setting.

If you are not confident enough to do this yourself, your local dealer should be able to help you with this.
Find your nearest lawn mower repair/service agent

Contact Information:

Address: 5 Neilson Rd, Gateshead NE10 0EW, United Kingdom

E-mail: Contact@lawnhq.co.uk

Phone number: +44 7446 439998