Shipping Policy – Lawn HQ

Company & Shipping Location

ATHENA LIGHTING LTD, operating under the brand name Lawn HQ, is registered in England, UK with the official company registration number 13698753.

While our business is registered in England, all order fulfillment and shipping activities are managed from our operational warehouse in Gateshead:

Registered Business Address (Legal LLC):
725 Briercliffe Road, Harie Skye, Burnley, Lancashire, BB10 2EZ, United Kingdom
Operational Address (Fulfillment & Logistics):
5 Neilson Rd, Gateshead NE10 0EW, United Kingdom

Orders are processed and shipped directly from our Gateshead location to ensure fast and efficient delivery to our customers.

Do you provide worldwide shipping?

Currently, we do not offer worldwide shipping; we only ship to the United Kingdom.

How Much Shipping Cost?

We provide free shipping within the UK for all products.

What is the estimated delivery time for my order?

Our order processing typically follows this schedule:

– Handling time: 1-1 business days

– Transit time: 1-3 business days

– Order cutoff time: 10:00 PM Greenwich Mean Time (GMT)

Do you offer shipping to multiple addresses?

Unfortunately, we don’t accept delivery orders to multiple addresses; we only accept a single delivery address.

How can I track my order?

Once your order is placed, you will receive an email containing your tracking number, the name of the shipping company, and your name and address. Please allow us 72 hours after placing your order to send this notification. You can track your order using the provided tracking information.

Returns

You have 60 days from the date of delivery to initiate a return, as we adhere to a 60-day return policy.

Refunds

We will inform you once we have received and inspected your return, and we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically within 7 days to your original payment method. Please note that the processing and posting of the refund may take longer than seven days, depending on your bank or credit card provider.